1. How Billing Works
- •When you subscribe, you’re charged $99 upfront, covering your first three (3) months of access.
- •After that, your subscription automatically renews at $33/month, charged to the same payment method, until you cancel.
Your renewal date is always visible on your Account page.
2. How to Cancel
Cancel anytime from your Account page: open Account, find Subscription, and select Cancel Subscription. No need to contact us — it’s self-service.
3. What Happens When You Cancel
Your subscription won’t renew, but you keep full access through the end of the period you already paid for, and you won’t be charged again. You can reverse a scheduled cancellation and keep your subscription active any time before the period ends, also from your Account page.
4. Refunds
Payments already made — including the initial $99 charge and any completed monthly charge — are not refundable, including for partial or unused time. Canceling stops future billing; it does not refund past periods.
We may make an exception at our discretion for a genuine billing error, such as a duplicate charge. To ask, contact us at support@cpiq.ai with your account email and the charge in question.
5. Failed or Declined Payments
If a renewal payment fails, we may retry the charge and will let you know so you can update your payment method. Continued failed payments may result in your subscription being paused or canceled.
6. Contact
Billing questions? Contact us at support@cpiq.ai.